In our October 2004 Newsletter, Pivotal Insight reported on the Office of Management and Budget’s (OMB) stricter guidelines for achieving a green light—the highest possible mark—in e-government on OMB's quarterly management score card. In December 2004, OMB released Expanding E-Government: Partnering for a Results-Oriented Government requiring agencies to focus more on customer results than the status of implementation. The report from OMB's e-government administrator, Karen Evans, marks the second anniversary of the E-Government Act of 2002 and identifies agency goals for 2005. Government Executive quotes Evans as saying "Now we have to go out and find out, did we hit the mark? We don't want to rest on our laurels…. Are we really hitting our audience and achieving the results?"

The report indicates that in the coming months, the presidential e-government initiatives graduate from the development and implementation phase to mature service offerings supported by service fees. Increased agency adoption and customer utilization will become the primary measures of success. The expanded availability of government information and the utilization of an increased percentage of transactions between the federal government and citizens will be measured, where appropriate. The e-government program will continue to identify IT opportunities for collaboration and consolidation.

The full report can be viewed at:
http://www.whitehouse.gov/omb/budintegration/expanding_egov12-2004.pdf