Welcome to the June 2005 issue of Pivotal Insights. While organizations have long understood the benefits of business process management (BPM) techniques, many are only just now understanding the benefits of integrating human factors into BPM. Our feature article looks at how the human side can be integrated into BPM, and provides a case study of one organization that has reaped real benefits from taking the next step in BPM. We also address topical issues in other Pivotal Domain areas, Program Management, Human Capital Management, and Acquisition.

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David O. Cooke, Jr.
President and CEO